Refund Policy

Effective date: 10/28/2026 · Last updated: 10/28/26

We want you to be happy with Study Rafiq. This policy explains when you can get your money back and how to cancel.

In short: try the free plan first. If a paid plan is not right for you, ask for a refund within 7 days of your first payment. You can cancel any time, and you keep access until the end of the period you paid for.

1. Who processes payments and refunds

Our order process is conducted by our online reseller Dodo Payments, the merchant of record for all Study Rafiq orders. Dodo Payments takes the payment, issues your receipt, handles sales tax or VAT, and sends refunds back to your original payment method.

2. Free plan

The free plan lets you test Study Rafiq before you pay. We recommend trying it with your own notes first.

3. 7-day money-back guarantee

Plan	When you can ask for a refund	What you get back
Student (monthly)	Within 7 days of your first payment for the plan	Full refund
Student Pro (monthly)	Within 7 days of your first payment for the plan	Full refund
Exam Season Pass (one-off)	Within 7 days of payment	Full refund
Renewal payments	Not normally refundable. See section 5 for exceptions.	—

The guarantee applies once per person per plan. We may decline a refund if the account has been used in a way that breaks our Terms (for example, sharing the account) or if refunds are being requested repeatedly.

4. Cancelling

• Cancel any time in Settings → Plan & billing, or from the link in your Dodo Payments receipt.

• To avoid being charged for the next period, cancel at least 48 hours before your renewal date.

• After you cancel, you keep access until the end of the period you have paid for. Your account then moves to the free plan; your notes and progress are kept.

• We do not give partial refunds for the unused part of a period, except as described in section 5.

5. Other cases where we refund

• Billing mistakes: if you were charged twice or charged the wrong amount, we refund the difference.

• Service problems: if a serious problem on our side stopped you from using paid features for a large part of a billing period, we refund that period or extend your plan, whichever you prefer.

• Forgotten renewal: if you contact us within 48 hours of a renewal charge and have not used any paid features since the renewal, we will refund it once as a courtesy.

• Your legal rights: this policy does not reduce any right you have under the consumer protection law of your country. Where the law gives you a longer cancellation period or a stronger right, we apply it.

6. How to ask for a refund

1. Email easylessons@easylessons.app with the account email, the order number from your Dodo Payments receipt, and the reason (optional).

2. We reply within 2 working days.

3. If approved, Dodo Payments sends the refund to your original payment method. Banks usually take 5-10 working days to show it.

Parents who pay for a student's plan should make the request from the parent account email.

7. Chargebacks

Please contact us before opening a dispute with your bank. Most problems are solved quickly, and a dispute can delay your refund. Dodo Payments' buyer terms apply to disputes.

8. Contact

Solomon Tatwebwa (trading as Study Rafiq), Bsalim, Mount Lebanon, Lebanon. Email: easylessons@easylessons.app.